Refund Policy

Last Updated: May 15, 2023

Thank you for purchasing from FitLife Blog. We value your satisfaction and strive to provide high-quality fitness products, services, and digital content. This Refund Policy outlines our guidelines for refunds and cancellations to ensure transparency and fairness in our transactions.

1. General Principles

At FitLife Blog, we believe in treating our customers fairly and reasonably. Our refund policy aims to balance customer satisfaction with sustainable business practices. We handle each refund request on a case-by-case basis while adhering to the guidelines outlined in this policy.

2. Digital Products and Downloads

Due to the nature of digital products (e-books, workout programs, meal plans, etc.), all sales are generally final once the digital content has been delivered. However, we may consider refunds in the following circumstances:

• Technical Issues: If you experience technical problems that prevent you from accessing or using the digital product, and our support team cannot resolve these issues within a reasonable timeframe.
• Major Discrepancies: If the product description significantly misrepresented the actual content of the digital product.

To request a refund for digital products, please contact our customer support team within 7 days of purchase with details about the issues you've experienced.

3. Online Courses and Memberships

Subscription-Based Memberships

For our subscription-based services (premium content access, online fitness communities, etc.):

• You may cancel your subscription at any time through your account settings or by contacting customer support.
• Cancellations will take effect at the end of your current billing cycle.
• No refunds are provided for partial subscription periods.
• If you cancel within the first 14 days of a new subscription ("cooling-off period"), you may be eligible for a full refund.

One-Time Purchase Courses

For courses purchased as a one-time payment:

• We offer a 14-day money-back guarantee from the date of purchase.
• To qualify for a refund within this period, you must have completed no more than 20% of the course content.
• Refund requests must include specific feedback about why the course did not meet your expectations.

4. Physical Products

For physical merchandise (fitness equipment, apparel, supplements, etc.):

Return Eligibility

Items may be returned within 30 days of delivery if they are:

• In original, unused condition
• In original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Nutritional supplements once opened
• Intimate apparel items for hygiene reasons
• Gift cards
• Downloadable software products
• Sale items specifically marked as "non-returnable"

Return Process

To return a physical product:

1. Contact our customer service team within 30 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number.
2. Package the item securely with all original materials and include the RMA number on the outside of the package.
3. Ship the item to the address provided by our customer service team.

Refund Processing

Once we receive and inspect the returned item:

• Approved refunds will be processed within 5-7 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping costs are non-refundable unless the item was defective or incorrect.
• Return shipping costs are the responsibility of the customer unless the return is due to our error.

5. Personal Training and Coaching Services

Cancellation of Sessions

Coaching Packages

For multi-session coaching packages:

• If you cancel within 48 hours of purchase and before using any sessions, you are eligible for a full refund.
• After the first session or beyond 48 hours, refunds are prorated based on the number of unused sessions, minus a 10% administrative fee.
• Packages expire 6 months from the date of purchase unless otherwise specified.

6. Events and Workshops

For fitness events, workshops, and retreats:

If an event is canceled by FitLife Blog, you will receive a full refund including any processing fees.

7. Promotional Discounts and Coupons

Refunds for purchases made with promotional discounts or coupons will be adjusted to reflect the actual amount paid. The value of any promotional discounts or coupons will not be refunded.

8. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. We will consider refund requests outside of our standard policy in cases of:

• Medical emergencies (with documentation)
• Bereavement
• Natural disasters or other events beyond customer control

These exceptions are handled on a case-by-case basis at the discretion of our management team.

9. Recurring Billing Disputes

If you find unexpected charges from FitLife Blog on your payment method:

1. First, check your account to verify the subscription status and payment history.
2. If you believe you've been charged in error, please contact our customer support team before initiating a chargeback with your payment provider.
3. We aim to resolve billing disputes fairly and promptly when contacted directly.

10. Changes to Refund Policy

FitLife Blog reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this refund policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.